aq22's Privacy Policy

Welcome to aq22. Protecting the privacy of our platform users is one of our top priorities. This privacy policy explains in detail how aq22 collects your personal information, how that information is used, who it may be shared with, and what your rights are. Please read this policy carefully.

1. Scope and Types of Information We Collect

When you register and use an account on the aq22 platform, we collect certain necessary information. This information comes from two main sources — what you provide directly and what is collected automatically while you use the platform.

1.1 Information You Provide Directly

The information you provide yourself when opening an account and using our services includes:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Valid email address and mobile number
• Bangladeshi identity document details (National ID or passport — for KYC verification)
• Financial information such as bKash, Nagad, or Rocket account numbers and bank account details
• Messages and attachments you send when contacting the support team

1.2 Automatically Collected Information

When you browse or use the aq22 platform, our system automatically records certain technical information. This includes:

• IP address and device type
• Browser type, version, and operating system details
• Activity logs on the platform — such as login time, pages visited, and games played
• Session information collected through cookies and similar technologies
• Transaction history — records of deposits and withdrawals

2. Purpose of Using Your Information

aq22 uses your information only for specific and legitimate purposes. We never collect your information unnecessarily. The main purposes for which we use it are:

• Account Management: To create, verify, and manage your account
• Service Delivery: To ensure gaming services, deposit and withdrawal processing, and promotional benefits
• Identity Verification (KYC): To prevent fraud and verify age
• Security: To detect suspicious transactions and account breaches
• Customer Support: To respond to your complaints and questions
• Platform Improvement: To analyse user experience and improve service quality
• Responsible Gaming: To identify problematic gaming patterns and provide assistance

3. Information Storage and Protection

To ensure the protection of your information, aq22 follows industry-standard technical and organisational measures. The key components of our security framework are:

3.1 Technical Protection

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected through industry-standard encryption
• Data Encryption: Sensitive information such as payment details remains encrypted even when stored
• Access Control: Only authorised personnel have access to the necessary information
• Regular Security Reviews: Our systems undergo regular security testing

3.2 Data Retention Period

We retain your information for the entire duration your account remains active. Even after an account is closed, certain information may be retained for the applicable period for legal, security, or audit purposes. Once the purpose for which the information was collected has been fulfilled or the need for retention has ended, the information is securely deleted.

4. Sharing Information with Third Parties

aq22 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following restricted circumstances:

• Payment Processors: The minimum financial information necessary to process bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers
• Technology Service Providers: To operate the platform, we work with trusted technology partners who process information only according to our instructions and under confidentiality agreements
• Legal Obligations: It may be necessary to disclose information to comply with court orders or legitimate requests from competent authorities
• Fraud Prevention: Cooperation with relevant authorities may be required to detect and prevent fraudulent activity

5. Cookies and Similar Technologies

The aq22 platform uses cookies and similar tracking technologies. These improve your browsing experience and help the platform function correctly.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. The platform cannot function properly without them.
• Functionality Cookies: These are used to remember your preferences, such as language settings.
• Analytics Cookies: These are used to understand which parts of the platform are used most and to improve service quality.

5.2 Cookie Controls

You can control or refuse cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to stop working correctly.

6. Your Rights

aq22 believes you should have full control over your own information. To that end, we provide you with the following rights:

• Right to Access: You may request to know what information we hold about you
• Right to Correction: If your information is incorrect or incomplete, you may request a correction
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not always be possible due to legal obligations
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes
• Right to Object: You may request at any time to stop receiving marketing messages
• Right to Data Portability: You may request certain information in a structured, commonly used format

To exercise any of these rights, please contact our support team. We will endeavour to respond to your request.

7. Protection of Minors

aq22 always practises responsible gaming. Our platform is for those aged 21 or above only. We never knowingly collect information from minors.

We verify age at the time of account registration. If we become aware that a user is under 21, that account will be suspended immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify us immediately.

8. Data Transfers

Your information may be processed on servers located in various countries due to technical infrastructure requirements. Regardless of where the information is processed, we ensure that appropriate security measures are maintained and that your information is protected in accordance with this privacy policy.

9. Response to Security Breaches

Despite our best efforts to protect your data, if a security breach occurs that may have compromised your information, we will:

• Work promptly to identify and resolve the incident
• Notify the relevant individuals appropriately in accordance with applicable laws and regulations
• Take the necessary steps to prevent such incidents from occurring in the future

10. Policy Changes and Updates

aq22 reserves the right to change or update this privacy policy at any time. For significant changes, we will post a notice on the platform or inform you via your registered email. The updated policy will take effect from the date of publication.

Continuing to use the aq22 platform after any changes will be considered as your acceptance of the revised policy. We therefore recommend revisiting this page from time to time.

11. Responsible Gaming and Use of Information

Information relating to your gaming behaviour may be used in aq22's responsible gaming programme. We analyse this information to identify potentially problematic gaming patterns and provide assistance where needed.

This is done for your protection. To learn more about responsible gaming, visit our Responsible Gaming page. If you feel that your gaming habits are getting out of control, please contact our support team immediately — we are always ready to help.

12. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights relating to your information, please contact our support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.