aq22's Responsible Gaming:
Your safety is our priority
aq22 believes entertainment should be fun — not stressful. With our tools and guidelines, you can always stay in control.
Why Is Responsible Gaming Important?
Online casino and betting should be an enjoyable experience. At aq22, we want every member to play with fun — but always in a controlled way and within their own limits.
Gambling is not a source of income; it is simply a form of entertainment. Never play with money you cannot afford to lose. Keep gaming funds separate from your family, friends, or everyday living expenses — use only your entertainment budget.
aq22 has deliberately created an environment where every player can set their own limits and get support whenever needed.
Important Warning
For ages 21 and above only. Game for entertainment — not to chase losses.
Our Protection Tools
aq22 helps you stay in control of your gaming through these dedicated features.
Deposit Limit Setting
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A defined cooling-off period applies if you wish to increase the limit.
Time-Out Feature
Need a short break? Use aq22's time-out feature to temporarily close your account for anywhere from 24 hours to several weeks. No bets or deposits will be accepted during this period.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose long-term self-exclusion. Once this option is activated, your account will remain closed for an extended period.
Budget & Loss Limits
Decide in advance the maximum amount you are prepared to lose in a given period. When the loss limit is reached, aq22 will automatically help you close the session — reducing the urge to chase losses.
Age Verification & Identity Protection
aq22 strictly enforces the 21+ age requirement. Identity verification is completed during registration. All your information is kept secure with SSL encryption.
24/7 Support
If you have concerns about your gaming, speak directly with our support team. Contact us via live chat or email — assistance is available in both Bengali and English.
Recognising the Warning Signs
If any of the signs below appear in you, seeking help is the wise thing to do.
- Being unable to control the amount you bet and feeling an urge to wager more each time.
- A tendency to invest more money to recover losses ("chasing losses").
- Prioritising gaming over family, friends, or work.
- Taking on debt or spending savings to fund gaming.
- Being dishonest with family about the time or money spent on gaming.
- Feeling restless or uncomfortable when you stop gaming.
- Gaming disrupting your sleep, eating, or daily routine.
Healthy Habits for Safe Gaming
Following these simple rules will keep gaming enjoyable at all times.
- Set a budget before you play and do not exceed it.
- See gaming as entertainment, not as a way to earn money.
- Set a time limit for playing — avoid gaming outside the time you have allocated.
- Do not game while drinking alcohol or under emotional stress.
- Keep a record of results after each session so you stay aware of what you are spending.
- Spend time on hobbies and social activities other than gaming.
- Talk openly with family or close ones about your gaming habits.
How to Set Limits
Using the protection tools at aq22 is very straightforward. Follow the steps below.
Log in to your account
Log in to your personal account at aq22 and go to the "Account Settings" section.
Select the "Responsible Gaming" option
Find the "Responsible Gaming" tab in Settings and open it.
Set your preferred limits
Deposit limit, loss limit, session time, or time-out — choose whichever you need and enter the amount.
Confirm and save
Confirm the limit. Reducing a deposit limit takes effect immediately. A delay period applies when increasing a limit.
Contact support if you need help
For self-exclusion or if you need further assistance, contact us directly via live chat or email.
More About Self-Exclusion
If you feel gaming is causing significant problems in your life, long-term self-exclusion is the most effective step.
- Once self-exclusion is activated, your account is completely closed and no bets or deposits are accepted.
- No promotional emails or messages will be sent to you during this period.
- The account cannot be reactivated before the self-exclusion period ends.
- Any funds in your account remain safe and can be withdrawn after the exclusion period.
- To activate or cancel self-exclusion, contact us via live chat or at [email protected].
Remember, asking for help is not a sign of weakness — it is a sign of wisdom and courage. aq22 is always here for you.
Age Limit & Protection of Minors
aq22 strictly ensures that only individuals aged 21 and above can use our platform. Keeping minors away from gambling is our ethical responsibility.
If there are minors in your household, take the following precautionary steps:
- Never share your aq22 account password with anyone, especially minor family members.
- Clear browser history and saved passwords on shared devices.
- Install parental control software on your devices.
- Always log out after a gaming session and do not write down your account details anywhere.
If you suspect a minor has used your account, notify our support team immediately. We will investigate and take the necessary steps.
Age Assurance
Only individuals aged 21 and above may register and game on the aq22 platform. This is our non-negotiable policy.
Help & Contact
Live Chat Support
For any issue, speak directly with aq22 via live chat. Our support team is active 24 hours a day, 7 days a week and is ready to assist in Bengali.
Email Support
For detailed issues or self-exclusion requests, email us. Send a message to [email protected] — we respond in both Bengali and English.
Privacy Assurance
When you contact us about a gaming problem, all your information will be kept completely confidential. You will receive help without any judgement or criticism.
Need Urgent Help?
Gaming addiction is a serious mental health issue. If you feel that you or someone you know is suffering from a gaming addiction, please seek professional mental health support. aq22's support team is available around the clock via live chat and email ([email protected]).
Enjoy Responsibly at aq22
Start your entertainment journey at aq22 — safely, reliably, and with enjoyment.
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